Service Monitoring Tool

Keep systems always at its peak.

Symphony Service Monitoring Tool™ optimises systems uptime.

Multi System Monitoring

The Symphony Service Monitoring Tool™ tracks systems status to ensure performance is at its peak and safety and security measures are in place.

Alerts and Alarms

Get alerts and alarms for bugs, service failure, integration failure and problem in any of the systems.

Problem Identification

Resolve system problems immediately with the identification of the problem triggers within the organisation’s IT ecosystem to prevent downtime and improve system management and optimisation measures.

Features

Symphony Service Monitoring Tool™ optimises your business.

No Downtime

Smart Solution

Symphony Service Monitoring Tool™ is an integrated solution.

Order Management

Symphony OMS™ streamlines the order fulfilment process across an omnichannel supply chain. It monitors all the incoming jobs and auto-generates billings after job completions and efficiently synchronises sub-contracting jobs with a follow-through invoicing.

Warehouse Management

Automate your inventory processes with real-time accuracy whenever, wherever your warehouse facility maybe. Symphony WMS™ streamlines everyday warehouse operations from ASN, receiving, put-away, replenishment, picking, and shipping with smart planning, decision automation, automated ABC categorisation, mobility, voice picking add-ons and many more.

Transportation Management

The Symphony TMS™ ensures seamless supply chain management throughout the planning, execution and measurement of Key Performance Indicators (KPI) in shipment and trailer operation.

Container Yard Management

Manage your entire container and port terminal operations on cloud. The Symphony CMS™ seamlessly integrates gate management, inventory management, container survey and repair activities under one system.

Haulage Management

The Symphony Haulage Management System™ streamlines the end-to-end management of the movement of containers and ISO tank transport operations. It is also used to manage the systematic tracking and KPIs for short-haul container ISO tank trunking operations.

ISO Tank Management

ISO Tanks have standardised physical dimensions and universal settings to carry liquids, hazardous and non-hazardous materials. Integrate your ISO-Tank Depot Management process in one platform for better work safety andreduce the time, cost and carbon footprint.

"Symphony Warehouse Management System provides the solution to meet our business and operations needs, achieving 50% productivity gain from manual inventory movement and tracking to automated real time track and trace."

"We achieved 50% productivity gain and 23% manpower reduction with Symphony Warehouse Management System . Boon Software’s team understood our business, displayed technical competency and was able to deliver quality service delivery for our project success."

"Automotive Logistics is highly complex, accuracy and efficiency in inventory picking is critical and and we require to be connected our business partners. Boon Software was proactive in proposing solutions and pre-empting problems for us to achieve 60% savings in our warehouse with Symphony WMS. "

"Tat Eng Industries is one of the leading fastener wholesale and retail supplier in Singapore. We required a solution to meets your business and operations needs for us to scale to our business to the next level. We implemented Symphony WMS and TMS and realised a 84% productivity gain in our business workflow. Boon Software was able to handle all queries and resolve our operational problems effective and promptly. "

Automotive Logistics is highly complex, accuracy and efficiency in inventory picking is critical and and we require to be connected our business partners. Boon Software was proactive in proposing solutions and pre-empting problems for us to achieve 60% savings in our warehouse with Symphony WMS.

“Symphony is the answer for our logistics success. The solution provided robust functionality and control needed to run the business across the region without imposing higher overheads in IT Infrastructure and Technical staff.”

“The local users feel more confident, especially when our personnel are both IT and Operation literate, to use the system than to return to their comfort zone.”

“Symphony enabled our business to expand, achieve greater customer reach, increase revenue and retain our best customers. The system is simple to use, efficient and cost effective”.

“Symphony simplifies an otherwise complex process of running multiple warehouses and transportation operations across multiple markets and countries. We use several systems from the Symphony logistics suite and working on an integrated system, it gives us full control of our global supply chain operations with ease.”

"We are becoming a more data-oriented organisation. It’s no longer just the management team that requires these statistics. We task our managers to review our daily operations stats regularly and monitor our inventory information real time. We also manage the hours of our teams, especially those on ground and on the road. Our team, our requirements and the business is growing and Symphony grows with us."

"We are extremely happy with the product. The system is well engineered with innovative features. We are able to generate audit and accounts reports using this software. We also want to compliment the software development and project team on developing a customized features that enhance positively on our transition experience. We are certain that our business will grow further after leveraging on the WMS function/features to aid in our warehouse operations."

“When a customer wants to know the status of a particular delivery, staff in either the Malaysian or Singaporean office can login to Symphony OMS, TMS and WMS and answer their questions immediately. It's a real boost to customer service and internal efficiency. Customers appreciate the extra level of transparency. We received very positive feedback about this service.”

“KLB has a unique, complex and time critical warehouse operatIon. Boon Software understood our complex business requirements and provided a cost effective yet Thursday, 10 December 2020, 6 high performance solution that fits on top of our operations. We were able to see a major improvement instantly on our inventory, delivery accuracy and also a significant increase in our handling capacity. Down time is very costly for our business. With Symphony OMS, TMS and WMS deployed on Oracle Real Application Clusters, we have achieved 99.999% system uptime.”

"Niaga has a unique logistics model which comprise of warehouse, trucking and forwarding activity. We are aligned with our mission and acknowledge to improve our internal operational system with collaboration to Boon Software Indonesia. We are success to integrated data in each echelon of Supply Chain process by implementing WMS, TMS, OMS, Mobility and VMS module. We are sure to growth our market by advance symphony logistics system and strongly suggest to whom that need to improve their operational model for used this valuable system. Keep move forward with resilience and agile model of operational services."

"We engage Boon Software to support our operations by implementing Symphony WMS™. It’s excellent feature help us to digitalized and optimized our supply chain, make us possible to deliver better value, accuracy, and speed in our logistics operations. We trust Symphony WMS™ will continue offer satisfaction to our future's competitive market challenges."