Retail

Industries

Retail

Today’s retail industry is in the tipping point of transformation. The recent shutdown of the traditional brick and mortars in view of the coronavirus pandemic drove many shoppers globally to explore new shopping patterns and either switch or combine online and offline in their purchase habits. Retailers are pressured to match the lifestyle of today’s tech-savvy consumers with an omnichannel retail experience. The logistics and supply chain management in the retail sector is a critical enabler for brand owners and retailers to shift the industry into an offline-to-online (O2O) seamless retail offer.

The industry is not yet ready to meet
consumer expectations.

Supply Chain Costs and Disruptors

Many brand owners and retailers are experiencing delivery delays and have acknowledged that poor decision-making has led to more expensive 3PL expenses. New regulatory practices, multi-modal shipping of goods and the demand for last-mile deliveries are compounding costs.

Manpower Shortage

The growth of eCommerce pulled the volume of end-consumers into the logistics ecosystem. This has resulted in the need for a more robust warehousing and supply chain backend and huge gap for drivers. With a globally ageing population and many Boomers in the logistics industry about to enter retirement, the industry is expecting a manpower shortfall.

Big Data & Predictive Analytics

With new, longer and earlier shopping seasons, unprecedented weather conditions and disrupted economies, brand owners and retailers without a warehouse management system, or has one but is not integrating it with other facilities is missing the right information to identify retail opportunities and make products available for anticipated demands.

Technology Integration

Speed, accuracy and visibility of all inventory, collection and delivery status are now a basic to effectively run retail logistics. This means manual tracking, people-led put-aways and picking practices, offline delivery routing and standard 2-week product delivery are now obsolete.

Up total customer satisfaction in every
orchestrated shopper experience.

In retail, the shopper’s experience is everything. Converting browsing to buying and customers to brand advocates becomes easier with Symphony OMSTM, DMSTM and MobilityTM products. The entire retail process from the placement of an order right up to last-mile doorstep delivery is now possible to optimise, in one integrated platform.

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Symphony gives you the right data you need when you need it. The Symphony WMSTM accurately captures real-time data on receiving, put-away, transfer and picking to help improve response time, support planning and strategic decision-making on inventory changes and processes in your warehouse.

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Human and machine-readable identification (Barcoding and RFID) and confirmation processes are the keys to speed up and meet time-sensitive orders. The Symphony Multi-Modal SolutionsTM range from RFIDTM, Barcode systemTM, Voice PickingTM, Smart GlassTM and MeasurementTM technologies allows for accurate, faster execution of warehouse activities.

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Minimise human errors, optimise delivery routes by providing controllers and drivers with open lines of communication and reassigning drive jobs. The Symphony MobilityTM App provides real-time, direct communication between drivers and controllers throughout the delivery journey and enables operators to respond to on-ground changes real-time.

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Recommended Symphony Products

Warehouse Management

Automate your inventory processes with real-time accuracy whenever, wherever your warehouse facility maybe.

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Transportation Management

The Symphony Transportation Management System™ ensures seamless supply chain management throughout the planning, execution and measurement of Key Performance Indicators (KPI) in shipment and trailer operation.

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Order Management

Symphony Order Management System™ streamlines the order fulfilment process across an omnichannel supply chain.

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Freight Management

Symphony Freight Management System™ helps shippers streamline supply chain operations and simplify the shipping process all nodes of air, land, and sea, for export and import operations.

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Vehicle Workshop Management

The Symphony Vehicle Management System™ enables fleet operators to monitor, report, document and automate vehicle transactions.

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Distribution Management

The Symphony Distribution Management System™ controls the down-stream supply chain for distributors and tracks the planning, execution and reporting for promotions.

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"Symphony Warehouse Management System provides the solution to meet our business and operations needs, achieving 50% productivity gain from manual inventory movement and tracking to automated real time track and trace."
Melvin TangManager, Vistachem
"We achieved 50% productivity gain and 23% manpower reduction with Symphony Warehouse Management System . Boon Software’s team understood our business, displayed technical competency and was able to deliver quality service delivery for our project success."
Shaun ChiaDirector, Heritage Logistics
"Automotive Logistics is highly complex, accuracy and efficiency in inventory picking is critical and and we require to be connected our business partners. Boon Software was proactive in proposing solutions and pre-empting problems for us to achieve 60% savings in our warehouse with Symphony WMS. "
Marcus Ong Senior Manager Operations, Goldenlink
"Tat Eng Industries is one of the leading fastener wholesale and retail supplier in Singapore. We required a solution to meets your business and operations needs for us to scale to our business to the next level. We implemented Symphony WMS and TMS and realised a 84% productivity gain in our business workflow. Boon Software was able to handle all queries and resolve our operational problems effective and promptly. "
Lee Pei SzeSystem Analyst, Tat Eng Industries
Automotive Logistics is highly complex, accuracy and efficiency in inventory picking is critical and and we require to be connected our business partners. Boon Software was proactive in proposing solutions and pre-empting problems for us to achieve 60% savings in our warehouse with Symphony WMS.
Marcus OngSenior Manager Operations, Goldenlink
“Symphony is the answer for our logistics success. The solution provided robust functionality and control needed to run the business across the region without imposing higher overheads in IT Infrastructure and Technical staff.”
MD FahtularaziProject Manager, PIL Logistics
“The local users feel more confident, especially when our personnel are both IT and Operation literate, to use the system than to return to their comfort zone.”
Raymond HuangGroup General Manager, PIL Logistics
“Symphony enabled our business to expand, achieve greater customer reach, increase revenue and retain our best customers. The system is simple to use, efficient and cost effective”.
Ivan LimBusiness Development Manager, Hock Cheong Logistics
“Symphony simplifies an otherwise complex process of running multiple warehouses and transportation operations across multiple markets and countries. We use several systems from the Symphony logistics suite and working on an integrated system, it gives us full control of our global supply chain operations with ease.”
James PehManaging Director, Evermarch Logistics
"We are becoming a more data-oriented organisation. It’s no longer just the management team that requires these statistics. We task our managers to review our daily operations stats regularly and monitor our inventory information real time. We also manage the hours of our teams, especially those on ground and on the road. Our team, our requirements and the business is growing and Symphony grows with us."
Cayden LeeManagement Support, CEL Logistics Sdn Bhd
"We are extremely happy with the product. The system is well engineered with innovative features. We are able to generate audit and accounts reports using this software. We also want to compliment the software development and project team on developing a customized features that enhance positively on our transition experience. We are certain that our business will grow further after leveraging on the WMS function/features to aid in our warehouse operations."
Goh Ting RuiBusiness Development Manager, KNH Services Pte. Ltd.
“When a customer wants to know the status of a particular delivery, staff in either the Malaysian or Singaporean office can login to Symphony OMS, TMS and WMS and answer their questions immediately. It's a real boost to customer service and internal efficiency. Customers appreciate the extra level of transparency. We received very positive feedback about this service.”
Desmond LinGeneral Manager, LTH Logistics
“KLB has a unique, complex and time critical warehouse operatIon. Boon Software understood our complex business requirements and provided a cost effective yet Thursday, 10 December 2020, 6 high performance solution that fits on top of our operations. We were able to see a major improvement instantly on our inventory, delivery accuracy and also a significant increase in our handling capacity. Down time is very costly for our business. With Symphony OMS, TMS and WMS deployed on Oracle Real Application Clusters, we have achieved 99.999% system uptime.”
M. BaskarVice President of Business Process, KLB
"Niaga has a unique logistics model which comprise of warehouse, trucking and forwarding activity. We are aligned with our mission and acknowledge to improve our internal operational system with collaboration to Boon Software Indonesia. We are success to integrated data in each echelon of Supply Chain process by implementing WMS, TMS, OMS, Mobility and VMS module. We are sure to growth our market by advance symphony logistics system and strongly suggest to whom that need to improve their operational model for used this valuable system. Keep move forward with resilience and agile model of operational services."
Ronald SiartaDirector, Niaga Logistics
"We engage Boon Software to support our operations by implementing Symphony WMS™. It’s excellent feature help us to digitalized and optimized our supply chain, make us possible to deliver better value, accuracy, and speed in our logistics operations. We trust Symphony WMS™ will continue offer satisfaction to our future's competitive market challenges."
Alan KaryonoManaging Director, Borwita Citra Prima
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